Terms and Conditions

Privacy Policy

At Karimu, we value our customers and are committed to protecting their privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information we collect from customers when they purchase merchandise from our online store. By using our website and making a purchase, you agree to the terms of this Privacy Policy.

Information we collect

When you make a purchase from our online store, we collect personal information such as your name, email address, phone number, shipping address, and payment information. We use this information to process and fulfill your order, and to communicate with you about the status of your order.

We may also collect non-personal information about your visit to our website, such as your IP address, browser type, and operating system, in order to improve our website and marketing efforts.

How we use your information

We use your personal information to process and fulfill your order, and to communicate with you about your order. We may also use your information to send you promotional emails about our products and services, but you can opt-out of these emails at any time by clicking the unsubscribe link in the email.

We may share your personal information with third-party service providers who help us process payments, ship orders, and provide customer service. We require these providers to protect your personal information and use it only for the purposes for which we disclose it to them.

We may also share your personal information if required by law or to protect our rights or property.

How we protect your information

We use reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access and disclosure. However, no system can be completely secure, so we cannot guarantee the security of your personal information.

Your rights

You have the right to access and correct your personal information, as well as to request that we delete it. You can do this by contacting us using the information provided below.

Refund Policy

We want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your merchandise, you may return it for a refund within 14 days of receipt of your order.

To initiate a return, please contact us at TKarimu2@gmail.com to request a return authorization. We will provide you with instructions on how to return your merchandise. Please note that shipping and handling charges are non-refundable.

To be eligible for a refund, merchandise must be in its original condition and packaging, with all tags attached. We reserve the right to refuse returns that do not meet these requirements.

Once we receive your return, we will inspect the merchandise to ensure that it meets our return requirements. If approved, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Please note that custom merchandise, including personalized items and products that have been altered or modified, are not eligible for return or refund.

If you received defective or damaged merchandise, please contact us immediately at TKarimu2@gmail.com and we will arrange for a replacement or refund.

If you have any questions or concerns about our Privacy Policy or Refund Policy, please contact us at TKarimu2@gmail.com.

Changes to this Policy

We may update this Policy from time to time, and will post the updated version on our website. We encourage you to review this Policy periodically to stay informed about our privacy and refund practices.